All returns are at the discretion of OfficeSupplies101.com and must have an assigned Return Authorization (RA) Number
. This RA number must be requested within 15 days of receipt of merchandise. Requests made after 15 days will not be authorized. All returns are subject to a 15% restocking charge
except in the case of defective product, product damaged in shipment, or product received not as ordered. Custom Orders are not returnable.
The return must reference the RA number on the shipping label. Please do not write on the product boxes. Returns must be received within 30 days of receipt of merchandise in the same packaging and condition as originally shipped.
Shipping charges are not refundable unless product was received defective, damaged in shipment, or not shipped as ordered. If merchandise is originally received as defective, damaged, or not as ordered, OfficeSupplies101.com will email a complimentary return label to be used for shipping the product back. No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged or have stickers on them. Returns not meeting these conditions will be returned at customer's expense.
Please allow up to 30 days to process refunds. Certain pieces of equipment may be subject to a restocking fee up to 20% of the product total.
Please Note: Before replacements and/ or refunds are processed on equipment, the returned merchandise is evaluated by the OfficeSupplies101.com service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/ or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/ or repair quote.