PLEASE NOTE THE MERCHANT REFLECTED ON YOUR CREDIT CARD STATEMENT WILL BE LISTED AS BINDING101.COM 866-537-2244
What Keeps My Personal Information and Credit Card Safe?
All information submitted to OfficeSupplies101.com is done using SSL (secure socket layer) 128 bit encryption certified by Yahoo! Stores, an Internet leader in secure transactions. SSL encodes all information sent between you and OfficeSupplies101.com, and renders it unreadable to any 3rd party. Your information entered into our website is secured using the latest technology by Yahoo! Stores including SSL (Secure Socket Layer) to encrypt and protect your personal information. Additionally, OfficeSupplies101.com always uses a secure connection when collecting personal financial information from you. This encryption makes it impossible for any unauthorized party to read any information you send to us.
How do I know if an item is in stock?
We try very hard to only list items that are available. However, there are some occasions when an item is sold out before we have a chance to update the inventory. Our customer service department will contact you if this is the case.
Will I be charged sales tax?
We are required by law to charge applicable sales tax in the following states: California, Florida, Georgia, Illinois, New Jersey, New York, and Texas. Resale and Tax Exempt forms are available. Please email firstname.lastname@example.org for more detail.
What methods of payment do you accept?
We currently accept the following credit cards: American Express, MasterCard, and Visa. We also accept PayPal payments. Net 30 terms may be available after credit approval. Initial orders require a credit card payment. Please email email@example.com for a credit application.
Can I use a purchase order?
We gladly accept purchase orders from schools. POs are to be faxed to (800) 215-2463 or mailed to
PO Box 405 Cedar Grove, NJ, 07009.
How do I know if OfficeSupplies101.com received my order?
An order confirmation email is sent with a summary of the order and a unique order number to reference.
How long will it take to receive my order?
Depending on the time of day the order is placed, all stocked items ship the same day or next business day. With 40 nationwide distribution centers, most domestic orders are delivered within 1 to 3 business days. Contact us at firstname.lastname@example.org with any time sensitive delivery needs.
Do you ship outside of the US?
Yes, OfficeSupplies101.com will gladly ship orders to Canada with no additional requirements. Orders shipping to other countries require a minimum order of $500.00 and payment via wire transfer. Be advised that orders shipping outside the Continental US may be assessed a tax or duty by the country accepting the package(s). Taxes, duties, and/or brokerage fees are to be paid directly by the customer and are not refundable under any circumstances. OfficeSupplies101.com is not responsible for any of these charges. Contact your local customs office for more information.
Orders shipping to FPO addresses must ship via USPS. Lead time can range from 10 days to 40+ days. Please contact us for a shipping quote.
What do I do if I want to cancel my order?
Orders that have not shipped may be canceled. Orders that have already shipped may not be canceled and would need to be treated as a return.
Can I add or delete items from my order?
Orders that have not shipped may be revised. Orders that have already shipped may not be canceled and would need to be treated as a return. Contact us at email@example.com with any requests.
How do I know when my order has shipped?
Once an order is shipped, you will receive an email confirmation with the tracking number.
How much does shipping cost?
OfficeSupplies101.com is proud to offer a flat shipping rate of $9.00 for all UPS Ground shipments within the Continental United Stated. This offer does not apply to orders shipping via expedited methods or orders shipping to AK, HI, PR and any additional US territories. The flat shipping rate also does not apply to AA, AE, AP, APO and FPO Military Mail. There are some larger items that require a truck as the shipment method. Please contact us at firstname.lastname@example.org for a freight quote. If additional charges apply, you will be notified before your order is processed.
How long do you keep my order history on file?
Your order history is kept on file indefinitely. Contact us at email@example.com for help with an exact re-order.
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